• Why can’t I view my videos in chronological order? When I don’t watch videos for a while, or I want to look at my collection the videos always appear to be stored in reverse chronological order. It is very difficult to watch them in the order they were posted.
• I’m still having problems with videos from Revver, such as ze frank and ask a ninja. Sometimes they work, sometimes they flash, sometimes they don’t show any video at all. Audio works fine, though.
• Because I’m having trouble with videos not working, or maybe I need to get some work done when I haven’t finished a video, I would please like a ‘mark-as-unwatched’ option.

These issues aside, Democracy Player is the best platform for watching video podcasts that I have found. Thanks for the great app.

UPDATE: Apparently the flashing is a VLC issue in Windows. Democracy have milestoned it to be fixed in 0.9.2.

So, Today I talked to Minta at Techoni, and sent an email to info@techoni.com.au in the hope it would end up at someone in charge of returns.

To the returns manager,

I purchased an ETEN M500 via your website (www.techoni.com.au) a month ago (8th August 2006) and was incorrectly sent a chinese language phone instead of english. While I have since received the correct phone (on the 30th August), I have not received back the Windows Mobile 2005 upgrade CD I received with the original (chinese) phone which I returned with the phone, as advised to by your customer service staff.

I have since talked to your customer service staff on several ocassions to obtain this CD. In the first instance, I was advised that this was an oversight, and that the CD would be sent. More recently, they informed me that I would not be getting a Windows Mobile 2005 upgrade as the ETEN promotion has ended. This is not acceptable to me as the promotion was clearly still occuring when I purchased my device originally, *as I had received an upgrade CD at the time*. When I asked that the upgrade CD I returned be sent back, I was informed by your staff that the upgrade CD was chinese language also, but this is not the case. I can confirm this as I had originally made a copy of that CD (my main computer doesn’t have an optical drive), and looking at the contents I can clearly see that it is the english version. Unfortunately I need the authorisation codes that were on the packaging to use the contents of the CD.

Clearly there has been a misunderstanding here, and all I would like is to receive the original CD back, or if it has been misplaced, a new Windows Mobile 2005 upgrade CD for my ETEN M500. If this cannot be arranged, I would like to organise a full refund for my purchase as you haven’t supplied me with the goods as advertised on your website.

As an aside, I do acknowledge that your website did say “limited offer” for the Windows Mobile 2005 upgrade. Your website however, did not state any conditions or limitations, so when I purchased the item I had a reasonable expectation that I was purchasing a phone with the upgrade CD.

I have tried to resolve this issue with your staff over the phone, to no avail. If you cannot give me the upgrade CD or provide me with a full refund, I will have no choice but to file a complaint with the NSW Office of Fair Trading, with whom I have already discussed this case in detail.

Thank you for your time,

David Dean

Update: I have talked to one of your support staff, Minta, and she has indicated that she will give ETEN a call and try and get an upgrade CD, and call me within two days.

Perhaps I should have done a little more research beforehand. I’ll post an update if anything exciting happens.

UPDATE (18/9): Richard at Techoni called me to let me know that a they have sent an upgrade CD my way. It should arrive in a couple of days.

UPDATE (20/9): The CD arrived yesterday. Thank you Techoni.

Word of warning tho: It says

Web-based install: In WaveSurfer, select Plug-ins from the File menu. Under Plug-ins available for installation, select video and click install.

I don’t know where that is. I have the latest version of Wavesurfer (I just downloaded it) and no such option exists in the file menu. Just follow the manual install instructrions (which I have edited slightly – in bold)

Manual installation (Windows): Download and open http://www.speech.kth.se/wavesurfer/video.zip . Put the files video.plug and QuickTimeTcl.dll the WaveSurfer plugins directory %HOMEDRIVE%%HOMEPATH%\.wavesurfer\1.8\plugins for WaveSurfer 1.8.*, where HOMEDRIVE and HOMEPATH are Windows environment variables (in most cases the directory will be C:\Documents and Settings\username\.wavesurfer\1.8\plugins). Optionally, also put Video.conf in your configurations directory.

UPDATE: I guess this is an example of freedback, so I’ve added that category/tag. (More freedback here)